Posts Tagged: Service Excellence

Chicken or Egg : Bootstrapping, Improvement and People Development

The Egg or Chicken conundrum becomes a parable illustrating how the environment can shape opportunity, development, vision and numerous other facets of organisational culture and development.

Chicken or Egg : Bootstrapping, Improvement and People Development

The Egg or Chicken conundrum becomes a parable illustrating how the environment can shape opportunity, development, vision and numerous other facets of organisational culture and development.

A Burmese Train Jump and a Russian Traffic Jam inspire corporate change

These clips tell some of those classic ‘you gotta see it to believe it’ stories.

A Burmese Train Jump and a Russian Traffic Jam inspire corporate change

These clips tell some of those classic ‘you gotta see it to believe it’ stories.

Flow and Tapping into Creativity

Business goals can be reached without bottling the flow of creative juices that exist within the creative minds of employees.

Flow and Tapping into Creativity

Business goals can be reached without bottling the flow of creative juices that exist within the creative minds of employees.

Digital Space and Service Excellence

A useful infographic for training on service excellence. Customer support has made its way into the world of social media with about 47% of social media users “actively seeking” customer service through social media. Ignoring your online service? Beware because about 30% say they prefer social media-based service to the traditional phone call.

Digital Space and Service Excellence

A useful infographic for training on service excellence. Customer support has made its way into the world of social media with about 47% of social media users “actively seeking” customer service through social media. Ignoring your online service? Beware because about 30% say they prefer social media-based service to the traditional phone call.

IBM CEO Study: How top CEO’s view engagement with customers

If you’re a leader and you’re not tapping into the opportunity to shape thoughts, spread values and promote the brand you represent – send me a message or ask the closest 10 year old for advice!

IBM CEO Study: How top CEO’s view engagement with customers

If you’re a leader and you’re not tapping into the opportunity to shape thoughts, spread values and promote the brand you represent – send me a message or ask the closest 10 year old for advice!

Devil’s advocates – innovation killjoys

Decision makers who are quick to point out the inadequacies of an idea murder innovation.
That doesn’t mean that an idea cannot be criticized or assessed – it simply means that you need to engage with the idea and not simply end it.

Devil’s advocates – innovation killjoys

Decision makers who are quick to point out the inadequacies of an idea murder innovation.
That doesn’t mean that an idea cannot be criticized or assessed – it simply means that you need to engage with the idea and not simply end it.

How to be an impressive brainstormer and take your boss’ job

Brainstorming is often done in order to identify a range of possibilities and to get the creative juices pumping. Follow this advice if you are participating in a brainstorming session, want to impress and are after your boss’ job.

How to be an impressive brainstormer and take your boss’ job

Brainstorming is often done in order to identify a range of possibilities and to get the creative juices pumping. Follow this advice if you are participating in a brainstorming session, want to impress and are after your boss’ job.